Can I make it any clearer?

I had an interesting telephone conversation with a lady customer that went like this:


Customer – “Hi.  I need a new shipping label. The one you sent before couldn’t be scanned by UPS.”


Me – “Really?  I’m sorry to hear that.”


Customer – “We need another one to print off.”


Me – “Actually, you can just reprint the same label.”


Customer – “No, we’ve already printed that one, and it was no good.  It was all distorted.”


Me – “Distorted?  in what way?”


Customer – “Well, you know how it looks when a typewriter ribbon is old?  That’s how it looked”


It’s worth noting here that she used the words ‘typewriter’ and ‘ribbon’.

I had a feeling this conversation was not going to get easier.


Me – “Oh, I see, so the ink was faded?”


Customer  – “Yes and UPS said they couldn’t scan it properly, so could you send me another label that’s not so faded please?”


I felt myself drowning.


Me  – “Actually, if the ink was faded it’s likely to be your printer.”


Customer  – “No, it’s not our printer, it’s the label.”


Me – “I’m happy to resend you the label, but you will encounter the same problem as it’s a digital image.  I suspect it will still come out all faded and distorted.”


Customer – “No, it won’t this time.”


Me – “How do you know?”


Customer – “This time I want you to email it to my husband’s computer as it’s clearer on his screen than on mine, so it will print better.”


picard palm


5 thoughts on “Can I make it any clearer?

  1. That would be one VERY frustrating conversation. I’m glad I wasn’t the one who had to have it. By the way, I like the lego version of your header. (I knew lego made kits for just about everything these days, but the Head in a Blender kit was one I hadn’t seen in Toys ‘r’ Us before.)

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