Something dark is brewing

I’ve worked for my employer now for around 10 months, and in that time I’ve seen, and been responsible for, a lot of change.

In fact, one of my reasons for being here is to change the culture and working practices to be more customer focused.

So imagine my horror this morning when one of the customer service team slowly turned his chair to face me, looked me dead in the eyes and said, with a face of dread, that things are starting to ‘revert back to the dark ages’.

My heart sank.

The ‘dark ages’ is clearly a reference to the old management regime that caused so much grief and misery.  A regime that was responsible for tears, blood and the undercurrent of mutiny I felt when I first walked through the door almost a year ago.

But that regime ended months ago!  How could we be slipping back?  What could have possibly happened?  I’ve worked so hard to maintain a level of motivation and joy in the business and I can’t believe it’s starting to fall apart like an over-dunked custard cream.  This is disastrous!

I muster the strength and courage to ask the unaskable question; the question I feared the answer to the most in the world at this moment in time.  The only question I could ever ask….

“What do you mean?”

The world goes silent.  There’s only he and I now.  I can hear my own heartbeat and breath, which sounds to me like Darth Vader after a brisk jog.

I wait for his answer; an answer I dread to hear but I know I must hear.
An eternity passes.

He looks me deep in the eyes now, his face contorted with apprehension.  This could potentially ruin my upcoming new year celebrations.

He clears his throat and opens his mouth to speak.  Here is comes…here comes the moment of truth.

“This may need to come from you rather than anyone else Dan”, he continues, delaying the moment.

Oh no, it’s serious.  It’s so serious that I’m going to have to be the one responsible for managing the consequential impact on the entire business.

“What is it Brandon?” I ask, holding back a mix of emotions.

He opens his mouth to speak again.  He we go….

“There are coffee granules starting to reappear in the sugar”

Costa fficient?

I’m sat on the train to work and I’m thinking about my time in the US, particularly the stupidity and arrogance of the indigenous people therein. 
 
Firstly, how can they claim their store, business or product is ‘World Famous’ when it clearly isn’t?  I hate to break it to you America, but your ‘World Famous Pancake Combos’ are only known amongst the heavier majority of your fine nation, not the world. It’s true, I checked. I asked my mum and she’d never heard of them.
 
Whilst on the subject, what’s with the World Series of baseball? I believe that’s just you guys too….
But the arrogance is tolerable; it’s the stupidity that I find fascinating.
 
Point in question; we went for a morning bagel and coffee one morning. The bagel shop seemed nice enough; complete with staff who didn’t get our British humour or sarcasm but were happy to smile nonetheless.
 
They were selling coffee in three sizes; small, medium and large. Now that may seem normal and sensible until you consider this….
 
They were all free refills. 

FuCoffee!!

Slurp.
Massively loud swallow.
Heavy breathe out.
Repeat for nearly 40 minutes.

The guy next to me on the train is about to wear his fucking coffee.

Grrr!!!!

Posh nosh

Picture the guy opposite me on the train. In his late 40’s, got the whole jeans and sensible jumper/shirt combo going on. Imagine a slimmer Richard Curtis and you’re pretty much there. He’s reading his iPad so I haven’t heard his voice, but I suspect there’s a private school tone to his voice. The sort of guy who has children called Tarquin and Felicity, and whose wife is probably shagging the gardener as I write this.

A posh twat basically.

So why am I telling you about him? No particular reason; he’s just grating on me a little bit by what he’s doing.

Firstly, he’s covered in biscuit crumbs, like a gibbon with a packet of digestives. I understand that they can be crumbly, but for god’s sake man, brush them off. But no, instead he continues to wear them whilst opting to frequently slurp his coffee like a child with a bowl of soup. I have nothing against slurping hot coffee as it’s hot and therefore a full on sip will burn the lips, but this guy’s been at it for ages. The coffee is cold…like his wife.

This is not helped by the fact the train has stopped due to a signalling failure and we’re all plunged in that uncomfortable, awkward silence usually reserved for full elevators. A whole carriage full to the brim with people and all you can hear is ‘cough’, ‘sniff’, ‘rustle rustle’ (newspapers)….oh, and ‘slurp’.

Tensions are high. I might flick his nose.

Speaking of which, here’s the other thing he’s doing that I’m not keen on. He’s picking his nose. Thats right, picking his nose!!

This isn’t simply scratching it, no; he’s really digging in and mining for the green stuff…all with his little finger. Mmm, nice.

He then starts to roll his findings between his little finger and his thumb. Mmm, nice.

Once he’s finished excavating, he begins to slowly, but purposefully, flick it. Failing at first (due to stickiness no doubt), but persevering nonetheless. It’s at this point he reverts to wiping it off, either on the seat or himself.

Hang on, are they actually biscuit crumbs?

Also, as I starting writing this he reached into his satchel (yes, satchel!) and produced a banana. He then proceeded to eat it which ordinarily wouldn’t be worthy of mention, but remember this; we’re on a deathly silent train that isn’t moving.

He begins to munch the banana (insert private school joke here), and as he chews he does it with his mouth open so he sounds like stirring stodgy porridge.

I may beat him to death with the skin.

Takes the biscuit….

Crunch crunch crunch crunch crunch crunch -pause- slurp -pause- crunch crunch crunch crunch -pause- dribbly slurp -pause- crunch crunch….

That’s all I’m getting (crunch) from this guy opposite me on the train as (crunch) he slowly and annoyingly tucks into (crunch) his impossibly crunchy biscuits and (slurp) drinks his clearly too hot coffee (crunch). Are those biscuit actually made from a mix of popping candy and plastic??

Cant sleep through (crunch) this violent masticating, but to be honest (slurp)…the woman next to him (crunch) looks like she’s wondering if twatting him across the face (crunch) will damage her kindle…

…and no-one should miss seeing that.

(Slurp)